Recommended Equipment

• This course may use multimedia; therefore, you will need access to an up-to-date laptop or mobile device that is capable of playing videos, recording videos and using a camera. If your computer is capable of playing multimedia but doesn't have a webcam, you may be able to use your mobile device to record and upload videos. 
• It is essential that you have a reliable broadband network connection available during the course. We recommend cable broadband, DSL, or for mobile devices, availability of LTE. 

Browsers & Plugins

Is your browser up-to-date?   Make sure that you have an up-do-date browser on all of the devices you plan to use for class. Canvas works with all modern, well-known browsers including Chrome, Firefox, and Edge.

You can use updatemybrowser.org to update your internet browser, or install a new one.

Note: What about Safari? Due to some performance and display issues, Safari is not currently recommended.

Mobile Devices

Using a mobile device? Canvas is also available as a mobile app for Android and iOS. Many tasks in Canvas can be done via the mobile app.

Note: if you are using the mobile app, some Canvas features may not be available; ensure that you have a computer workstation or laptop available if needed.

Other Software

When submitting documents, you will likely be asked to use Microsoft Word format. If you don't have a copy of Microsoft Office, Information Technology Services (ITS) provides students free access to Office 365. ITS also provides a virtual desktop, which you can use off-campus to access the same software that is loaded onto computers in the labs around campus.

Troubleshooting

There are a couple things you can do that will solve many problems you run into:

• Update your browser, or try a different internet browser - you can use updatemybrowser.org to update your internet browser, or install a new one.
• Clear your cache and restart your internet browser
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• If all else fails, restart your computer.

Still Need Help?

Click the Help link in the left-hand sidebar of Canvas to find out how to contact the 24/7 Canvas Support Hotline phone and text-chat support. 

Thanks for investing the time to ensure your technology is up and running smoothly.